Terms and Conditions for Renters of Hyre products and services

Terms and conditions for renters

1.0 Introduction

The current terms and conditions will always be available on Hyre's website and in the Hyre application.

"User/Renter" means the natural or legal person who is the registered renter of Hyre's vehicle. These terms and conditions regulate the use of Hyre's services and thus the relationship between the "User/Renter" and "Hyre". The User agrees to comply with the Terms and Conditions in effect at any given time. All Users are expected to be familiar with these Terms and are obligated to adhere to this agreement.

2. Renter’s duties and responsibilities

2.1 Registration and approval

Hyre is a service that aims to make it easy for businesses and individuals to rent a car.

By creating a profile with Hyre, you agree to provide accurate, up-to-date, truthful, and complete information as requested during registration. You also agree to maintain and update your contact details to ensure they remain correct at all times. In addition, you are responsible for informing Hyre promptly of any matters that may be relevant to Hyre or to the fulfillment of the Terms of Use. This includes, but is not limited to, information related to your driver’s license, traffic violations, accidents, and the condition of the vehicle.

Failure to provide or maintain correct, updated, true and complete information is considered to constitute a material breach of the Terms of Use that entitles Hyre to close your profile with immediate effect.

Hyre's collection, storage and processing of personal data in connection with the creation of a profile and use of the services is described in Hyre's privacy policy.

You may terminate your profile with Hyre at any time. Termination of the account will take place immediately after you have actively unsubscribed. You can close your account by sending an email to hej@hyre.se , or directly in our app. You may apply for a new account with Hyre at any time. Previous information and rights will not be restored.

Hyre reserves the right to reject any profile application without further explanation.

To rent a car with Hyre you must:

Be at least 18 years old
. Hold a valid license to drive a Class B motor vehicle. Hyre automatically verifies your driving eligibility with the Swedish Public Roads Administration (Transportstyrelsen) when a new user profile is created and at the start of each rental. If your driving license cannot be confirmed automatically, Hyre will request a photo of the Renters license.
Have an approved credit score. Hyre reserves the right to perform credit checks on all renters. To rent a car, you must have a minimum credit score of 2 from our partner, Creditsafe.

It is not permitted to create more than one profile per person, or to create several profiles with different BankIDs. A profile with Hyre is personal and cannot be transferred. We reserve the right to transfer, in whole or in part, the rights and obligations we have towards you to another company. If such a transfer occurs, you will receive reasonable advance notice.

All Users are obliged to protect their login data and other sensitive information to prevent misuse.

2.2 Treatment and use of the vehicle

The Renter is obliged to comply with the provisions and terms of use that apply to Hyre at any given time. The Renter is responsible for complying with the Road Traffic Act when driving, as well as checking lights, brakes, braces, tires, air pressure and the like prior to using the vehicle. The Renter is responsible for ensuring that all use of the vehicle is in accordance with the legislation in force at any given time, and that the vehicle is in proper condition while driving.

The renter undertakes to treat the vehicle in a responsible manner and not to

Smoke in the vehicle
Use the vehicle for car races, speed tests, test drives, or competitions
Charge passengers for transportation
Use the vehicle for illegal purposes or criminal activities
Hand over the vehicle to others or allow it to be driven by anyone not approved by Hyre
Tow, push, or move other vehicles
Leave the vehicle unlocked or in a condition that allows unauthorized use
Fill the vehicle with the wrong type of fuel
Transport livestock, unless specifically agreed upon with Hyre
Drive under the influence of alcohol, drugs, or in an impaired state, as defined by applicable Swedish law
Jump-start the vehicle (except through roadside assistance) or use it to jump-start other vehicles

Any damage resulting from a violation of the above points is subject to compensation, and Hyre is entitled to full reimbursement for any related financial losses or expenses. Breaches of these terms are considered material and give Hyre the right to terminate your profile immediately. Throughout the rental period, and until the vehicle is returned in accordance with this agreement, the Renter assumes full responsibility for the vehicle and its use—unless the issue arises due to circumstances for which Hyre is responsible.

Practice driving is permitted in all passenger cars. The user must ensure that the chosen car model is suitable for this purpose and that such driving can be carried out safely.

2.3 Prices and payment

Hyre's prices are defined in the Hyre application and shall be considered an integral part of this agreement. All prices are stated included VAT unless explicitly stated otherwise.

The Renter is responsible for all costs associated with the rental, including the rental fee, toll charges, excess mileage, fuel expenses, parking fees, and any other costs incurred by the vehicle owner as a result of use during the rental period.

Rental charge starts at the time the car is reserved for scheduled bookings ("Reserve"), or immediately for short-term rentals ("Drive now"). The rental is settled through a registered bank or credit card. Hyre can charge the full price of the rental at the time of booking, before the start of the rental period. A deposit of SEK 1,000 is reserved when booking a scheduled booking. For "Drive now", a deposit of SEK 2,000 is reserved as security for payment of the rental, excess kilometers, tolls and fuel. The deposit is released after the car has been returned. It may take up to 7 working days after the return of the car before the money is available to the Renter again.

Rent can be charged on an ongoing basis during the rental period. As a general rule, the rental price, toll charges, excess kilometers and fuel costs are charged to the card on the day the rental ends,but adjustments may be made later if errors are discovered. After the rental period has ended, Hyre may make deductions from the card to settle costs for which the renter is responsible. Hyre will always aim to charge all associated costs within 30 days of the end of the rental period; however, costs such as unpaid fines and parking fees may be charged up to 6 months after the rental period has ended.

Hyre can charge the renter with:

Pre-agreed rental price, as well as mileage tax, insurance and the amount the renter must pay to reduce the deductible.
Expenses related to return transportation in cases of default or when the vehicle is delivered to a location other than agreed upon, as well as collection fees and interest on late payments.
Public fines, parking fees, fees for unpaid tolls, studded tire fees and similar public fees where the car owner is jointly and severally liable with the driver.
Costs for washing, cleaning, repairs, and maintenance resulting from damage or breaches of Hyre’s terms and conditions. This also includes all related internal and external administrative or case management costs, as well as transportation and handling costs - such as re-invoicing fees and expenses related to moving vehicles or damage assessments. If the vehicle becomes unavailable for rental due to damage or repairs, the Renter is also liable for loss of value.
Fee for not charging the electric car. The renter is obliged to ensure that the electric car is charged upon delivery, and otherwise be charged a fee in accordance with the current price list.

Charges are automatically deducted from the Renter’s registered credit card. If this is not possible, Hyre will issue an invoice for the outstanding amount. An invoice fee and an administrative fee will then be added in accordance with Hyre’s current rates.

In the event of non-payment, the Renter’s account will be closed. If payment remains outstanding despite repeated reminders, all future reservations will be canceled. After prior notice, outstanding claims will be sent to debt collection.

See Terms for applicable prices, fees, and reimbursement rules for more information.

2.4 Duration of the rental

The Renter must return the vehicle as specified in the order and within the deadline for return. The return is considered complete when the vehicle is locked, the rental has been terminated in the application and photos of all sides of the vehicle have been taken and submitted via the application. Hyre may, if there is just cause, demand that the vehicle is returned sooner than agreed.

The vehicle must be parked in a space that corresponds to the parking information provided for each specific car. The parking must be legally valid for at least 24 hours after the end of the rental period. If the designated parking space is unavailable, the Renter must contact Hyre immediately for further instructions.

Storing the vehicle outside the designated area or space without Hyre’s consent is at the Renter’s own risk. The Renter is responsible for covering any resulting costs and applicable fees in accordance with Hyre’s current rates for returns outside the approved collection area.

The vehicles can only be used within the reserved period. The use of a vehicle without a valid reservation, e.g. in the event of late delivery, will, in addition to the cost of the extended rental period, be charged a fee in accordance with the prices applicable at any given time.

Hyre may, for valid reasons, require the vehicle to be returned earlier than agreed.

2.5 Termination

If these terms and conditions are breached, or if Hyre considers it likely that there are ongoing breaches of terms and conditions or legislation that may harm Hyre, Hyre may terminate your account at any time with immediate effect. The renter will usually receive notice of this, but notice is not a prerequisite for termination to take place. A renter can also delete their account in the Hyre app at any time.

A termination takes effect from the time it is given. The renter shall nevertheless be obliged to pay any outstanding amount existing at the time of termination, as well as any amount that accrues after the renter has terminated the Agreement. Any reservation on the renter's credit card, cf. above, will be released no later than 7 banking days after a valid return (unless Hyre has drawn or settled the amount in advance).

Any booking that exists at the time of termination is automatically canceled at the same time as the termination, without the renter being able to make a claim against Hyre for this.

Damage, theft, fault or defect in the vehicle

The renter is responsible for all damages, theft and third party liability that occurs during thethe rental period.

3.1 Definitions

A Defectexists if the vehicle provided by Hyre deviates from the agreement with the renter. Examples of a Defect may include a technical fault with the vehicle or reservation, a need for immediate service or repair, visible damage at the start of the reservation, or the vehicle being so heavily soiled that it is unfit for use.

A Delayoccurs when the vehicle - or an equivalent vehicle - is not made available to the Renter at the agreed-upon time.

A Disruption event includes Defects, Delays, and other damages, faults, or unforeseen events related to Hyre’s vehicles or systems that impact the Renter’s ability to complete the reservation. This may include situations where the vehicle is not at the agreed location, the vehicle has starting issues, or the Renter becomes stranded.

3.2 Damage control and duty to investigate

The renter must always check the exterior of the vehicle for damage and other faults or defects, and take photos of all sides of the vehicle both before collection and after delivery of the vehicle.

The Renter is also required, at both pick-up and return, to inspect the interior of the vehicle and report any discrepancies. This includes damage, dirt, trash, missing or defective equipment, unusual odors, or anything else that affects the perceived condition of the car. The Renter must take photos on all reported damages that are visible.

If the Renter is unsure whether a particular condition should be reported, Hyre’s customer service must be contacted for clarification before leaving the parking area with the vehicle.

The Renter is responsible for ensuring that all photographic documentation is of sufficient quality to clearly show any damage, scratches, or defects before and after the rental period. Proper documentation of the vehicle's condition is also required in order to end the rental, cf. section 2.4 “Duration of the rental.” Failure to fulfill this documentation obligation is at the Renter’s own risk and constitutes a material breach of the Terms of Use, giving Hyre the right to terminate the Renter’s profile with immediate effect. The Renter is liable for any damage discovered after the rental period that was not documented prior to the start of the rental.

By taking photos or videos during damage control to document the vehicle's condition at pick-up and return, you grant Hyre a non-exclusive, transferable right to use, modify, publicly display, reproduce, distribute, and share this content with third parties.

3.3 Hyre Mobility Guarantee

If an Obstacle arises, Hyre shall, as far as reasonably possible, assist in remedying and rectifying in accordance with this clause.

On-site assistance
- In the event of a disruption or inability to continue the journey, Hyre will, to the extent possible, assist the Renter through remote support and guidance. If on-site assistance is required, Hyre shall provide roadside assistance within a reasonable time.
Replacement car
- If the Disruption event cannot be resolved on-site within a reasonable timeframe - considering the length and purpose of the reservation - Hyre shall, as far as possible, offer a replacement vehicle. The replacement vehicle may come from Hyre’s own fleet or from a professional third-party. Hyre will make reasonable efforts to offer a replacement vehicle of a similar type to the originally reserved car.
- Hyre will cover the Renter’s reasonable and necessary transportation costs to reach the replacement vehicle, as well as the cost of renting the replacement vehicle itself. The Renter remains liable for the rental charges and time-based fees associated with the entire reservation period of the original vehicle. The Renter is also responsible for fuel, tolls, fines, fees, any damage to the replacement vehicle, and other costs not normally covered by Hyre.
Alternative transportation
- As an alternative to a replacement car, the renter can choose:
- Wait for the repair of the originally rented vehicle. In this case, Hyre will cover reasonable and necessary accommodation costs for up to four days, and the Renter will be reimbursed for the rental charges during the time the vehicle is out of service.
- Further transport by public transport or taxi with up to SEK 2,000.

3.4 Liability and rights in the event of default

Price reduction: The Renter may request a price reduction if an issue is not corrected within a reasonable time, in accordance with Hyre’s Mobility Guarantee. The reduction shall correspond to the portion of the rental price for the period during which the Renter was prevented from using the vehicle. Likewise, the Renter may request a price reduction in the event of a Delay if Hyre does not remedy the situation within a reasonable time under the Mobility Guarantee. The price reduction shall reflect the rental price for the duration of the Delay.
Cancellation: Instead of a price reduction, the Renter may cancel the reservation if the Defect or Delay is deemed material. A Defect or Delay is considered material if it prevents the Renter from using the reservation for its intended purpose. Cancellation requires that Hyre has been given a reasonable opportunity to resolve the issue in accordance with the Mobility Guarantee.
Compensation If Hyre fails to correct an issue or delay within a reasonable timeframe as defined by the Mobility Guarantee, the Renter may claim compensation for reasonable and necessary direct losses. However, Hyre’s liability for compensation is limited to an amount equal to the original time-based rental fee for the reservation in question.

Hyre’s liability is also conditional upon the Renter taking reasonable measures to limit financial losses.

Liability is limited to losses that Hyre could reasonably have foreseen as a possible consequence of the breach.

Hyre shall not be held liable if the Defect or Delay is proven to be caused by circumstances beyond Hyre’s control.

Complaints: The Renter is denied the right to claim a price reduction, cancellation, or compensation if the issue is not reported immediately after it is discovered or ought to have been discovered. In the event of a delay, the Renter loses the right to compensation if Hyre is not promptly notified that the vehicle was not made available as agreed.

3.5 Limitations on Hyre's liability

Hyre is not liable under Hyre's Mobility Guarantee if the Disruption, Issue or Delay is due to the Renter's gross negligence or intent, or if the Renter has breached these Terms of Use. In such cases, Hyre may invoice the Renter for any expenses incurred.
Hyre is not liable for losses incurred by third parties.
Hyre is not liable for property damage, loss of interest, indirect damage or consequential damage such as loss of production or loss of profit.

Hyre does not accept liability for damage to or loss of property left, stored or transported in the vehicle by the Renter or any other person during the rental period or after return. The Renter waives the right to make claims against Hyre for such loss or damage. Hyre is not liable for loss of time, money or other losses in connection with the rental, beyond what is described in this agreement.

The renter may not claim compensation for indirect losses - for example, business interruption, deprivation, lost profits due to inadequate performance of the rental agreement or damage to items other than the rental car - unless Hyre has acted with gross negligence or intent.

Hyre is not responsible for the content, material or anything else that appears on third-party websites that have linked to Hyre or are linked from Hyre.

4. Insurance and deductible

4.1 Coverage and deductible

The deductible in the event of damage is determined in accordance with the applicable insurance agreement . Where Hyre is able to offer this, a special agreement can be entered into that reduces the Renter’s deductible.

In the event of damage or liability, the renter is obliged to pay the excess, which is due for immediate payment. Incidents involving theft, fire, vandalism, or personal injury must be reported to the police without delay. Injuries to animals must be reported to the police or the Wild Life Association (Viltnämnd). If rescue or assistance is needed due to a collision, crash, overturning, vandalism, or other sudden external impact, the agreed deductible applies.

The renter is obliged to complete the damage report form found in the vehicle and ensure that the vehicle is not left without the prescribed safety measures. The completed claim form must be sent to Hyre without undue delay after the damage has occurred.

Failure to notify or submit a damage report in accordance with the agreement's guidelines will result in the renter covering any additional expenses as a result of delayed or missing notification. Hyre reserves the right to invoice the renter for damages incurred within the framework of the agreement, and the renter is obliged to pay in the event of a dispute or claim for recourse against a third party. Details of deductibles and insurance coverage can be found in our Insurance Terms and Conditions.

4.2 Not covered

This includes, but is not limited to:

Costs associated with roadside assistance in the event of user error such as incorrect refueling, lost key, lockout, powerless car as a result of lights or similar being left on, will be charged in full to the renter.
Repairs and cleaning resulting from misuse of the vehicle
Damage, defects or deficiencies caused by irresponsible use may result in the loss of the mobility guarantee and a reduction in the limitation of liability, as well as suspension or blocking of the user account.

In the event of careless or irresponsible use of a Hyre vehicle, Hyre’s mobility guarantee, insurance, and any applicable reduced deductible will no longer apply.

using the vehicle in competitions, on car tracks, for off-road driving, speed tests or similar
Driving off-road or in areas where motor vehicles are prohibited
using the vehicle for illegal purposes
driving to countries other than those stated in the list under "Summary of insurance conditions" without having agreed this in advance with Hyre
allowing the vehicle to be driven by a driver who has not been approved and registered as an additional driver (does not apply to practice driving and when the registered and responsible Renter is present in the vehicle)
leaving vehicles unlocked
to provide starting power to other vehicles using jumper cables
Smoking in a car
Use of wrong fuel
leaving the car with the window open

5. Force majeure

If Hyre is prevented from delivering the service—or if fulfilling such an obligation becomes unreasonably burdensome—due to a labor dispute or any other circumstance beyond the control of both Hyre and the Renter, Hyre is exempt from all further liability.

This includes, but is not limited to: extreme weather, fire, war, mobilization or unforeseen military summons of similar scope, requisition, seizure, currency restrictions, riots and insurrections, shortage of means of transport, general shortage of goods, restriction in the supply of fuel, as well as deficiencies or delays in deliveries from subcontractors or manufacturers as a result of such circumstances as mentioned in this section, Hyre is exempt from all other liability.

6. Changes to the terms of use

Hyre reserves the right to amend the terms of use. The terms of use applicable at any given time are available on Hyre's website and application. In the event of significant changes to the Terms of Use, you will be notified with reasonable notice. By continuing to use the Service after the changes have come into force, you agree to be bound by the Terms of Use. If you do not accept the changes, you are obliged to refrain from any use of the service.

7. Default

The agreement is considered to be breached by the renter if the renter does not comply with the terms applicable at any given time.

8. Use of location data

The vehicles are equipped with tracking equipment that can provide information about position, speed and driving patterns. In the event of damage to the vehicle, fines or insurance claims, Hyre reserves all rights to location data from the vehicle and the right to share this with third parties.

9. Disputes and choice of law

The Terms of Use are governed by Swedish law.

Disputes arising from the Terms of Use and which the parties do not resolve amicably shall be dealt with by Swedish courts with Stockholm District Court as the agreed venue.