Frequently Asked Questions
What driving licenses are accepted?
We accept all European driving licenses in credit card format. If you have another type of license, please provide a certificate from the Swedish Transport Agency confirming your license is valid in Sweden. German licenses issued before January 2013 without an expiration date will be considered valid for 15 years from the issuance date according to Hyre.
How does the credit check work?
We conduct a credit check for all new Hyre account holders as part of the registration process. This ensures that our customers are creditworthy and helps us maintain high-quality service.
Where is Hyre available?
Hyre operates in Stockholm, Sweden, and in Oslo, Bergen, and Trondheim, Norway.
How do I get the car key?
You unlock the car using your smartphone. The app connects to the car via Bluetooth, and you simply press a button to unlock it.
What is the age requirement for renting a car from Hyre?
You must be at least 18 years old to rent a car from Hyre.
What booking types does Hyre offer?
Select "Drive now" to start a booking immediately. The car is reserved to you for up to 24 hours, but you only pay for the time you have the car. With "Schedule" you can pre-order how long you want the car in advance, can rent for hours or weeks, and you pay for the entire period you book. The car is always returned to its permanent parking space.
How do I rent a car?
You have two options in the app: ‘Drive Now’ or ‘Reserve’
- Drive Now: If you need a car immediately, this option shows available nearby cars for up to 24 hours. You only pay for the time you use the car.
- Reserve: Book a car in advance by selecting pickup and return times. Choose your desired car from the map and confirm your reservation.
How do I cancel a car?
You can cancel your booking for free up to 24 hours before the rental period starts. For more details on potential cancellation fees, read our terms: https://www.hyre.se/villkor/priser/.
How does damage control work?
You must submit photos of the car before accessing it and before returning it. These photos ensure the car is in the same condition when you return it. You can take as many photos as you need during the rental period.
Can I bring pets in the car?
Pets are only allowed in the Kia Ceed due to allergy concerns. Your pet must be in a nylon carrier in the trunk, and you are responsible for its safety. Ensure the car is clean after use.
I have trouble connecting to the car.
Ensure Bluetooth and location services are enabled. If it still doesn’t work, contact us at 077-575 76 00.
I can't start the car.
It might be due to the immobilizer. Try unlocking the car again, make sure it's in "Park," and press the brake pedal.
What if I lose my phone or the battery dies?
Try using another phone and log in with your BankID. If that's not an option, contact us at 077-575 76 00 for assistance.
How can I contact Hyre during the rental period?
You can reach us via the chat function in the app, by calling 077-575 76 00, or by emailing hej@hyre.se.
Can I add more drivers?
Yes, you can add multiple drivers for free. Go to the booking screen and select 'Register Extra Driver.' Additional drivers must have a Hyre account and a valid driving license.
Where can I park the car?
You can park anywhere, but you're responsible for any parking fees or fines. You can park for free at Hyre-designated spots during the rental.
Users bear sole responsibility for removing our vehicles from their personal parking applications if they have added them. Hyre does not provide refunds for any charges incurred due to users forgetting to remove a vehicle from their private parking app.
What if I return the car late?
Try extending the rental period in the app. If not possible, someone else has already booked the car, and you must contact us via chat or phone at 077-575 76 00.
Do I need to clean the car before returning it?
Please return the car in the same condition you found it. Clean the interior, and if the exterior is excessively dirty, we encourage you to wash it.
Where should I return the car?
The car must be returned to the designated parking spot as shown in the app. If the car was improperly parked when you picked it up, do not return it to the same spot. You will be responsible for any parking violations.
When will I get my deposit back?
The deposit is refunded once the car is returned and costs like fuel/tolls and extra kilometers are charged. You’ll receive the remaining deposit within 5-10 business days.
I have a negative amount in my cost summary. What does this mean?
A negative balance means you will receive a voucher to use for a future rental.
What does the insurance cover?
We offer one of the best insurance policies, covering up to 1 million SEK. Read the full insurance terms: https://www.hyre.se/villkor/försäkring/.
What is included in the rental price?
You pay 0.99 SEK per kilometer driven. Insurance is included, and any fuel/charging, tolls, parking fees, or additional costs are added to the rental price.
Do I need to register tolls?
No. Tolls are automatically registered and added to the rental cost.
Do I need to return the car with a full tank?
We encourage you to return the car with the same fuel level as when you picked it up. Otherwise, you’ll be charged for the difference.
What should I do if I'm in an accident?
Ensure the scene is safe, then contact customer service via chat or phone at 077-575 76 00.
